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Join the EDCi Team!

At EDCi, we are more than just technologists. We are a team passionate about the work we do and a family dedicated to building on our strengths and improving our challenges both individually and collectively. We’re constantly looking for curious and innovative people with a passion for technology and problem solving. People who can bring unique value and skills to grow our team of consultants.

When you join the EDCi team, you’ll receive many perks, such as:

  • Health, dental and vision insurance
  • Paid holidays, vacation and sick time
  • Flexibility – work from home when applicable
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Business casual attire with casual Fridays
  • Funded training and certifications
  • And much more!

Please email careers@edci.com for more information or to submit your resume and cover letter.

Current Positions

Business Relationship Manager

Locations: Appleton WI

POSITION SUMMARY:

EDCi has an immediate opening for a Business Relationship Manager. We’re looking for an energetic and passionate individual to focus on delivering timely, accurate and professional services to customers and prospects. You must be comfortable making calls, working with channel partners and having customer conversations. You must be able to work well in a team atmosphere, as this role primarily supports a sales team of Account Managers and Presales Engineers. If you pride yourself on providing great customer experiences, are highly organized and have a passion for sales and technology we want to talk to you! To learn more about the requirements and responsibilities view the full job description: Business Relationship Manager


Project Manager - Customer Care

Locations: Appleton, WI

POSITION SUMMARY:

The Customer Care Project Manager is responsible for the successful management of projects in the Customer Care Consulting/Engineering team.  Projects managed are typically assessment consulting and implementation services.  Projects are executed through EDCi’s Project Life Cycle, which follows PMI principles including the creation of project specific documents.  The success of the project from both EDCi and the customer’s standpoint is the responsibility of the Project Manager.

This Project Manager position focuses specifically on EDCi’s Call Center technology projects and the Genesys products. In this role, there will be a balance of VOIP and application development through a typical System Development Life Cycle (SDLC) process. To learn more about the requirements and responsibilities view the full job description: Project Manager – Customer Care


Help Desk Coordinator

Locations: Appleton WI

POSITION SUMMARY:

The Help Desk Coordinator is responsible for providing courteous, accurate, and timely communications in support of the EDCi Technical Service Center. Documenting problems and solutions as well as recording all activity and communications, regarding problem calls, are part of the daily tasks. Written communications skills to present technical or business information to both technical and non-technical audiences, are crucial for success in this role. This role is also responsible for classifying problem calls and documents and providing technical troubleshooting and solutions in a Problem Management System, to provide information for quality improvement and Service Level Agreements. Candidates within this role, will also be expected to perform various Help Desk operations and administrative tasks during non-telephone time. To learn more about the requirements and responsibilities view the full job description: Help Desk Coordinator


Genesys Engineer

Locations: Appleton, WI

POSITION SUMMARY:

EDCi is always accepting applications for talented Genesys engineers! Our Genesys Engineers have responsibility for designing, configuring, developing , implementing and supporting Genesys technologies and are mainly focused on the implementation and support of voice and other communication channels including email and chat routing. To learn more about the requirements and responsibilities view the full job description: Genesys Engineer