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Shadow IT – What You Need To Know

When I first heard the term “Shadow IT”, I had just finished watching Batman Begins, so the first thing that came to mind was a group of super villainous techies working for the League of Shadows, trying to collapse society one network at a time. The true definition of Shadow IT isn’t  anywhere near as […]

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Digital Workspace and how it’s Transforming the IT Landscape

Posted on Aug 20, 2018 by

Digital Transformation is a hot topic for many enterprises. It is about a lot more than simply bringing new technologies to the workplace, it is about remaining competitive in a fast-paced and rapidly changing world. Watch this short video blog to learn more about empowering your employees with higher productivity and strengthen security policies to […]

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7 Mistakes Companies Make in Their Cloud Strategy

The inability of a company to articulate a sound cloud strategy leaves it vulnerable to flimsy plans and an inefficient use of technology. Therefore, a solid cloud strategy is critical. You need  to consider your existing IT investments and the operational processes that support your data center infrastructure. Ad hoc adoption of cloud services can […]

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Authentication – Are You Who You Claim to Be?

In the wake of large data breaches and a consistent rise in digital security threats, organizations are taking more steps to protect their customers. How are they doing this? Most organizations use some form of authentication to prevent unauthorized access to customer information. What is Authentication? Authentication is a systematic or manual evaluation used to […]

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EDCi Acquires Attalus Contact Center Business

Posted on May 1, 2018 by

EDCi Acquires Contact Center Business of Milwaukee-Based Attalus, LLC; Grows Contact Center Practice Appleton, WI – May 1, 2018 – EDCi, a Wisconsin-based provider of contact center, communication and technology solutions, announced today the acquisition of Attalus LLC’s Genesys contact center business. This strategic acquisition fits with EDCi’s corporate mission,  enabling the company to establish […]

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Genesys Receives National Recognition

Posted on Apr 27, 2018 by

Last week Frost & Sullivan, a global research and consultancy organization, announced that Genesys was honored with the North American Company of the Year award for its leadership in the contact center industry. Congratulations Genesys! So, why is this a big deal to EDCi? Because Genesys is our partner of choice for the contact center […]

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EDCi Releases EHRConnect Software

Posted on Apr 23, 2018 by

Contact Center Software That Will Revolutionize Customer Service in the Healthcare Industry Appleton, WI – April 20, 2018 – EDCi is pleased to announce the release of our new EHRConnect software product. EDCi, a provider of communication and technology solutions, has been a leader in the contact center technology space for nearly 15 years. We […]

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