Blog

What Artificial Intelligence Can Do For Your Contact Center

Posted on Feb 15, 2018 by

When you hear the term artificial intelligence (AI) you are probably thinking along the lines  of self-driving cars, C-3PO, the lovable golden droid from Star Wars, or the Terminator. Everybody has their own interpretation of what artificial intelligence means. However, when referring to AI in the contact center there are many roles that it can […]

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Artificial Intelligence in the Contact Center

Posted on Feb 3, 2018 by

Artificial Intelligence and machine learning are all the buzz in the contact center these days. It’s an up-and-coming technology that is going to be getting a lot more attention in the coming months and years. If Artificial Intelligence isn’t something on the minds of your company’s call center leaders it should be! The industry trends […]

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Cisco ASA Vulnerability Just Released

I was snooping through Reddit(/r/networking) today keeping up on the latest and greatest in the IT world and I came across this new critical Cisco ASA remote code exec vulnerability advisory. The Cisco Security Advisory affects anyone running SSLVPN/AnyConnect on their ASA so I thought it was worth sharing. There is a summary below and […]

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EDCi Announces UWEBC Membership

Posted on Jan 10, 2018 by

Appleton, WI – January 10, 2018 – EDCi is pleased to announce our membership with the UW E-Business Consortium (UWEBC). UWEBC members are world-class companies from a broad range of industries, facilitating cross-pollination of innovative ideas. This vibrant community of members enjoys more than fifty peer group meetings a year in four focus areas: marketing, […]

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EDCi Announces Managed Security Services Partnership With RedLegg

Posted on Dec 6, 2017 by

  Appleton, WI – December 6, 2017–  EDCi, a full-service technology and communication solutions provider has announced a partnership with RedLegg, a global provider for managed and cybersecurity services. RedLegg provides a Channel Partner Program with comprehensive advisory solutions for real-world data protection and security challenges. Three core service offerings are Advisory which includes, Virtual […]

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Why Firewalls Need Constant Refreshing… And Having Your Engineers and Your Business Take Ownership!

I had a discussion recently with a customer regarding firewall “ownership”.  Not which group owns the firewall (typically network, firewall or security) but actually taking ownership of the access rules within the firewall.  Sounds pretty boring, huh? Perhaps, but it is one of the most critical components your company can have in a layered security […]

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EDCi Joins eG Innovations Channel Partner Program as a Platinum Partner

Posted on Jul 19, 2017 by

Electroline Data Communications, Inc. (EDCi) will offer eG Enterprise to IT organizations as an industry-leading performance monitoring and reporting solution to deliver an excellent user experience Appleton, WI – July 19, 2017 – EDCi announced that it has joined the eG Innovations Channel Partner program as a Platinum Partner. This partnership supports EDCi’s strategic priority to help enterprise […]

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How Adam Sandler Can Enlighten Us on Risk Management

Posted on Jul 12, 2017 by

Feeling a touch nostalgic last night, I listened to Adam Sandler’s 1993 comedic album, “They’re All Going to Laugh at You”.  The title purportedly comes from a repeated phrase in the 1976 horror movie Carrie. On the album, Sandler’s character keeps screaming, “Nooooo!! They’re all going to laugh at you!!” much to the anger and […]

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Citrix Announces XenMobile 10.6.5

Posted on Jul 6, 2017 by

Citrix has recently announced the release of the XenMobile 10.6.5 public store client. XenMobile 10.6.5 includes updated public store versions of Secure Hub, Secure Mail and Secure Web for iOS and Android. The XenMobile 10.6.5 Secure Hub for iOS and Android is available in public app stores as of June 28, 2017. The Secure Mail […]

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