Cloud Services

CLOUD SERVICES PROVIDED BY EDCI INCLUDE INFRASTRUCTURE AS A SERVICE, CLOUD ORCHESTRATION, PLATFORM AS A SERVICE, AND UNIFIED COLLABORATION.”

EDCi’s cloud service portfolio provides a subscription-based expense model of building your data center, rather than capital purchases and assets.  We provide flexibility to your business so you can leverage cloud solutions where it best fits.  Depending on your needs, we can tailor a cloud strategy that is commensurate with the level of involvement you want – with a public, hybrid or private cloud solution. If you want to leverage workloads, deploy specific applications (i.e. productivity or telephony systems) or are simply wanting to understand how to begin with cloud infrastructure—we’re here to help.

Unified Collaboration

Get market-leading voice, video, data, and mobile applications for collaboration delivered on premises, in the cloud or a hybrid combination of the two. Collaboration promotes business. With access to the resources and information they need, employees are more engaged. And an engaged workforce is more productive, loyal, and satisfied. Whether it’s between individuals, teams, with customers, or with partners, collaboration has to be easy to achieve these business results.

Productivity / Office365

Whether you’re working in your office or on the go, you get a familiar productivity tools with Office365. Always the latest versions, create, edit, and share from your PC/Mac or your iOS, Android™, or Windows device with anyone in real time. Leverage our team of experts to build a roadmap to cloud productivity solutions. We understand the risks to mitigate so you can fully realize a cloud solution both in and outside the office

Cloud Orchestration

Control your clouds–All of them. Effectively manage unified computing, network, storage, and virtualization instances that span virtual and bare-metal resources. Deliver cloud-ready infrastructure services in minutes. Gain visibility and control through enhanced dashboards. Ease your migration to the cloud while providing the choice, flexibility, and data governance that you require.

Monitoring & Management

Monitor and manage your IT operations for your on-premise, hybrid and cloud technologies with “single-pane-of-glass” cloud portal for deployment, visibility, governance, and management. We provide multiple service levels from event monitoring and escalation, to SOP-based remediation and incident management, to full problem management and root-cause analysis.

Infrastructure / Platform / Software as a Service

We provide an extensive set of cloud infrastructure services to solve your technology needs. Everyone’s needs are different. If you are looking to extend your existing on-premise systems to the cloud, we can provide strategic cloud workloads to extend your current systems. You might be looking to perform a complete move of your business systems to the cloud. We can assist with your roadmap to perform this migration as well, which relies on a strong network foundation and a partner to provide your productivity, workloads and collaboration in the cloud. We can help you evaluate your network and bandwidth as well, which is a critical element in ensuring that your performance and productivity is what you expect it to be.

Cloud Contact Center

We provide a cloud-based customer care solution which can handle all of your enterprise and contact center communication needs in one platform. The beauty of the cloud is that you can stay on top of new features and trends without having to invest in a major upgrade, add new servers, or suffer the typical outages that come with new products. Furthermore, going to the cloud allows for fixed costs, alleviating the pain of large recurring investments over time. We have been in the customer experience field as experts for the past two decades, leading the charge. Let us help you build an efficient and cost effective state of the art customer care solution.