EHRConnect

Connect your contact center software with Epic to optimize your patient experience

Technology That Innovates

EHRConnect is the information technology backbone for your EHR system. This cutting-edge technology will connect your contact center software with Epic, saving your agents time while improving the patient experience. CRM systems can be costly and require agents to go to multiple places to find the patient information they need. EHRConnect combines the contact center functionality and the patient history you need in one convenient location.

Benefits That Save

  • Reduce Average Handle Time
  • Increase Service Levels
  • Reduce Average Speed of Answer
  • Improve Agent Experience
  • Proactive Communications
  • Excellent Patient Experience

Features That Stand Out

Screen Pop & Authentication
Authentication allows agents to have caller information at their fingertips before they even pick up the line. The screen pop feature can save 30 seconds or more per call by having critical information readily available, minimizing errors and reducing the need for patients to repeat information.

Self Service
Patients can make billing inquiries, speak to a nurse, pay bills and cancel or reschedule appointments through EHRConnect’s self service options. The Callback feature allows your system to generate a call to the first person on your waiting list in the event of a cancellation.

PCI Compliance
Start and stop call and screen recordings when patients provide credit card information.

Patient History
Store patient information and history to create a single point of view on all patient interactions.

Contact us today for more information on how EHRConnect can revolutionize your contact center. Call 1.800.332.3553 or email us at cxsales@edci.com.