Envision 2018

How AI is Changing the Customer Experience

AI is delivering real value in business and is changing the world as we know it. It’s being implemented across all industries and business functions creating unprecedented efficiencies in human productivity. Organizations that successfully apply AI within their business will be able to innovate and compete more effectively while delivering an unrivaled customer experience.

At Envision 2018 you will hear inspirational talks from thought leaders that are passionate about AI and the technologies driving business forward. Join us for a day of thought-provoking, educational sessions designed to kick your AI initiative into gear. AI is moving fast … don’t fall behind!

Event Presentations

AI 101 – Jake Beyer

KEYNOTE – The Race is on! How Technology is Pushing Horizons of Customer Expectations – Oliver Buechse

AI 101 – Jake Beyer

IBM Watson – The New Face of Your Call Center

Analyzing and Shaping Customer Journeys – Paul O’Dwyer

AI in the Contact Center – Matthew David

People Still Matter – Attracting, managing and retaining talent in a world with AI – Chad Kopitzke

Additional Resources

All things Watson

Play with Watson for free

IBM Watson Case Studies:

RBS – Case Study and Videos