Professional Services

OUR EXPERIENCED BUSINESS ANALYSTS WILL GUIDE YOU THROUGH PROFESSIONAL SERVICES, PROJECT LIFE CYCLES, AND PROGRAM MANAGEMENT INCLUDING STAFF AUGMENTATION.

EDCi’s experienced team implements and supports complex technologies every day.  Our team is certified through vendor partners and industry certifications to deliver success.  Many of our team has been in your shoes and understands the challenges that come with supporting an ever-changing technology environment.  EDCi’s team of business analysts, project managers and technical professionals focuses on specific technologies and has a deep understanding of the technologies we implement.

Business Analysis

Our Project Managers and Business Analysts will guide you through requirements and implementation and consult on typical implementation challenges. Using our project life cycle and operating procedures as a guide, engineers will install, configure and apply best practices to deliver technology tailored to your business. Having implemented similar technologies for many other businesses, our team can provide the knowledge required to maintain your new technology. We are committed to your success and, if you need help, we’re a click or call away.

Consulting

Although you’re an expert in your specific business, we guide organizations based on our industry and technology expertise. Leveraging best practices and innovative technology solutions, consultants can provide a roadmap to transform your business. We provide a broad set of consulting services in Customer Care, Security, Cloud/Hybrid and Information Technology Roadmaps. Every consulting engagement includes a presentation of a detailed analysis and report of results, in addition to recommendations for improvement.

Assessments

Assessments are a key tool in evaluating business and technology challenges. Unless you understand where you are starting from, such as your network, security vulnerabilities, system health and more, you cannot cost effectively resolve problems or extract full value from your technology investment. We provide assessment services to evaluate current conditions and plan for the future. Every assessment concludes with the presentation of a detailed analysis and report of results, with recommendations for improvement.

Project & Program Management

Our Project Managers ensure projects meet time, budget and business expectations, following best practices and methodologies for decision-making and resource efficiency. EDCi’s Project Managers are leaders who understand strategy, tactics, operations, programs, portfolios and business returns. Our project management discipline is based on PMI standards that focus strictly on planning, timelines, implementation details, communication, risk management, issue management, and coordination. EDCi Project Managers eliminate or mitigate risks so that you can focus on the success of the project.

Proof of Concept

We recognize that not every problem you encounter with your business is easily solved. In some cases, you want to experience the solution before you complete an implementation across your organization. We provide Proof of Concepts for you to exercise a technology in your unique business context. Together we will understand your success criteria and implement a small-scale technology solution to prove out that your business issues will be solved.

Pilots

Do you want to learn from your new technology before you deploy it across the organization? We support pilots where you may keep two systems running during a short period of time. Although there’s an investment, learning the impact of your new system while continuing to perform business transactions in your legacy system is a great means to eliminate risks for new implementations.

Implementation Deployment

Our Project Managers, Business Analysts and Engineers will guide you through requirements and implementation and consult on typical implementation challenges. Using our project life cycle and operating procedures as a guide, Engineers will install, configure and apply best practices to deliver technology tailored to your business. Having implemented similar technologies for many other businesses, our team works with you to determine a technology deployment method that best fits your unique situation. We are committed to delivering success to your implementation.

Optimization

Given the technology investments you make in your business, we want to help you achieve as much return on those assets as possible. We will evaluate your existing business systems for systems health, best practices and overall tolerances. Through our analysis, we will determine recommendations by which you can optimize your existing technology investment. Before implementation new technologies, we always recommend evaluating what more you can deliver from what you’re already invested.